The two delivered bicycles do not match the specifications listed in the store. After contacting the manufacturer, it turned out that this model was never released to the market with the specifications shown on Fatbikeskopen.nl.
After filing a complaint, the seller agreed to replace both bicycles, but then stopped all communication.

It is also worth noting that the bicycle accessories were not delivered in full.
All communication takes place exclusively via WhatsApp and the complaint portal app.claimlane.com.
The seller does not respond to any inquiries or escalations. The matter has been reported to the relevant authorities.

This constitutes online fraud through the publication of false information — namely, a misleading product description and false claims such as the Trustpilot rating banner on the website, which suggests a score of 4.7 stars.

The statutory complaint period has expired without any action taken by the store.