Hello Ridhwan,

We’re sorry to hear that your experience didn’t meet your expectations.

Since the UK is no longer part of the European Union, all purchases shipped from the EU to the UK are subject to customs checks, duties, and local VAT. Our website displays prices without VAT for UK customers, as the VAT is not charged at the point of sale but must be paid upon import, directly to UK customs. This is in line with the DAP (Delivered At Place) shipping method, which is a widely used standard in international e-commerce.

In the UK, this typically means paying 20% VAT, plus customs duties and handling fees charged by the courier on behalf of customs authorities.

We understand this can come as a surprise if not known in advance, which is why we clearly inform about this in several stages of the shopping process:
– Directly below the product price
– In the shipping information during checkout
– In the order confirmation email
– And in our shipping policy for non-EU countries, available on our website

Our goal is not to mislead the customers. We sell internationally to many countries where local availability of padel equipment may be limited, and we comply fully with tax and customs regulations in each case. Although we do not yet have a warehouse in the UK, we offer delivery there under transparent and lawful conditions.

We’re truly sorry that these import charges were unexpected, and we appreciate your feedback as it helps us improve the clarity of our communication for UK-based customers.