Hi dear,

Sorry to hear that. We are not a shipping company or your seller.

17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package.

But we are happy to provide our help or suggestions. Please contact us at serv@17track.net and provide us with your tracking number so we can help you find the exact courier.
Hope that makes sense to you.

Best regards,
17TRACK