We’re very sorry to hear about your experience and that the battery stopped working after just a few uses. We completely understand how frustrating that must be and apologize if our communication caused any inconvenience, that was never our intention.

We ask for additional photos or videos so our quality control team can better identify what went wrong and prevent similar issues in the future. We truly appreciate the time you’ve already spent sharing this information.

Thank you again for your patience and for giving us the opportunity to make things right.