Hi Jennifer,

We noticed that your review mentions "signing up", but we do not have a record of a customer with your name. In order to verify that you have a legitimate banking relationship with us, we have requested additional information from you through Trustpilot.

We’ve seen many fake reviews on this page lately, which erodes transparency and honesty. We want to be sure that our customers and prospective customers can trust the reviews on this page.

We look forward to hearing from you.

-BankFive