Terrible Experience !! on 12th October 2025.
Candidate ID : a9WRf00000026fnMAA


First on this is not a way to treat salesforce professional that are working hard to stay relevant in the industry by spending time and investing money to pass certification exam!



I have logged 30 minutes before today's exam. I have done all the checking requirements.
1- Selfie
2- Photo of ID (back and forth)
3- Photo of my desk space (right, left, behind, in front) in which I will take my exam

-> Then a first call from an agent (a lady) came asking me to "remove all my items on the desk (a cup , some salesforce goodies) »
After that he asked me to go a second time through the verification phase with all the photos (right, left, behind, in front) of my desk to confirm I had made the cleaning.



After I did, nothing for 10 mins. No explanation, no messages, no news ! While I was already stressing out with the exam, this did not help at all to stay focus. 



So I started to speak in the recorded camera, until another proctor (a guy) got in touch with me.
Telling me this. « I had also to clean the row below my desk space (like folders and other working items) » I told him I had all my stuff was in that row as its my working office (folders, files, and that I cannot access to them anyway during the exam).



He pressured me into doing it saying he will revoke me from the exam (the first threat).

So I removed all my space in another room (please see below the image). This became so stressing and made me totally unfocus to the actual exam.

But THIS IS NOT IT.
I did it follow all the instructions, BUT the proctor came back to me with this "There are many people walking behind you".
I explained to him that the "many people" is just my wife, that we had a little space in the appartement and the bathroom door was behind my office desk.

I asked about the possibility that she might come once during the exam to do her needs. 

He concluded that I should let he know to not come during the exam during.

I SAID OK !

Meanwhile he started the exam but I have not started it myself. So , I went to my wife in her room to say what proctor told me « Don’t come nearby even if you have a need for the bathroom ».



When I came back and sat, I accepted the last exam conditions then started to answer the first questions.

I then received this message « Please excuse the interruption, but I observed you leaving the testing space. This action violates our OnVUE testing policies. Unfortunately, I must revoke your exam session. The following case has been created to document this situation: 13670802. »

WHAT EXACTLY IS THE POINT mistreated your actual customers like this? 
I have prepared hard for this exam. The conditions were tough, and more to that, I have respected every rule and every conditions and this is what actually made me kicked out of the exam.


I paid for the exam , I should not be treated this way. I have blocked a Sunday morning to pass the exam, I have prepared for weeks . ALL FOR NOTHING? To be kicked out like a total bug .