Intial contact
I was looking at your (rather long) video advertisement that popped up in my in box. I'm certainly no tech expert but am always looking for investment opportunities so I would need advice and guidance. However you do seem to have a lot of negative reviews on Trustpilot which is concerning. One point was that clients from the UK could not get through to your customer services, , is this correct? I always like to speak to a "real human" before investing any money in anything.
Reply from Brownstone Research
Dear John,
Thank you for taking the time to share your thoughts and for considering Brownstone Research.
We understand that making any investment decision requires both confidence and clarity, and we appreciate your diligence in reviewing feedback online. While we have many satisfied subscribers around the world, including in the UK, we recognize that some reviews mention difficulty reaching customer support. Please rest assured that our team is available to assist international clients, and we continue to improve accessibility and response times globally.
If you prefer speaking with a live representative before moving forward, we completely understand and encourage it. You may reach our customer service team directly at (888) 493-3156 or via email at memberservices@brownstoneresearch.com. A member of our team will be happy to address any questions you may have and provide clarity on what to expect as a subscriber.
Your trust is important to us, and we are committed to offering transparent guidance and reliable support every step of the way. Please feel free to let us know a convenient time if you would like us to arrange a callback.
Best regards,
Customer Success Team