Absolutely appalling experience.
As soon as they had my money, the interest and care vanished. The property had a huge list of snags on move-in I was promised would be solved- including a damaged garage door, a mouldy washing machine, issues with turf, issues with brickwork, cracked UPVC windows, and faulty kitchen appliances. I have a door that opens into a radiator with mm space- was told it is tough and the only way they can solve it is to give more solar panels and “you have no chance of that.” (Connected to energy efficiency). Then the house flooded due to an incorrect fitting, something that should’ve never passed inspection. The carelessness isn’t unique to me- I hear a lady on the estate found a lucozade bottle under her bath from pre completion- from someone’s lunch.

They had access to my home for two weeks to "repair" it, putting me in a hotel in a period of that time. When the time lapsed, on the promise all snags would be resolved, it is somehow worse than before.

This experience has been stressful, a waste of time and money, and completely avoidable if they'd done their job properly. Not worth it at all.

I am in touch with management about it as their reply states- they have handed my house back to me after 2 weeks of unlimited access without solving the issues i have raised and that were promised to be solved. The ongoing inconvenience is not acceptable.