I worked with Lighting Specialist, Ken Vick to first address a few questions I had regarding the availability of a product. He looked into the information and got back to me quickly, with a response I could work with. He assisted me with my purchase over the phone. The item arrived around the time anticipated. It was packaged very well and incurred no damage during shipping. I am thrilled. I had been waiting for this product for some time, and it did not disappoint.