Review of Weldricks Pharmacy


Rated 2 out of 5 stars

Postage expensive and slow

Postage expensive and slow. I think £3.49 p&p is excessive for 200ml of liquid and was shocked to find that my parcel did not arrive until 7 days after supplying prescription, despite most online orders taking 1 - 2 days. The postage box was huge compared to the product inside, which seemed wasteful of cardboard and transportation space. No issue with product itself.

October 2, 2025
Unprompted review

Reply from Weldricks Pharmacy

Dear Sue Lloyd,

Thank you for taking the time to leave your review. Please accept this message as an acknowledgement that I have noted your feedback. We will review your order details and come back to you with a full and informed response.

Kind Regards
Shirley

Dear Sue Lloyd,

Thank you for taking the time to leave your review.

I am sorry you feel that that our delivery charges are expensive, by way of explanation and not intended as an excuse I would like to explain how we came to the delivery rates we charge. We regularly review carriage charges with our delivery partners to strike the right balance between cost and quality of service. Our current pricing reflects our commitment to providing a tracked delivery service, which we believe is essential for customer peace of mind. For medicines, tracking is also a regulatory requirement from the GPhC to ensure safe delivery to the intended recipient.
We’ve chosen not to offer cheaper, untracked delivery options for these reasons.
Although we subsidise postage and packaging to remain competitive, our charges are still lower than the actual cost we incur. While our management supports this approach, we must also ensure that losses on delivery do not compromise our ability to offer low retail prices.
Regarding the time taken to process your order, I can see that it was placed on Tuesday 23rd September at 4:26pm, however we only received the prescription on Thursday 25th September, we began processing it the next working day. As veterinary items are prescription-only, legal and clinical checks are required before dispatch. Your order was completed and dispatched on Tuesday 30th September at 3:21pm, within five working days as stated on our website, using the standard 48-hour Royal Mail service you selected.
We aim to use packaging that is secure enough to withstand delivery while avoiding unnecessary waste. I appreciate your feedback about excessive packaging on this occasion and apologise for that. I’ve already shared your comments with our team to ensure better packaging choices in future.

I hope you have found my explanation informative and satisfactory but if you have any remaining queries, please do not hesitate to let us know
Your Sincerely,
Shirley