Slow Service
3 weeks for production and delivery was a bit too long for me. even after carefully reading through the expected turnaround time - this project fell short by a lot. after speaking with a rep, they did mention that available printers were down, but I would hope that some time of contact would be made to make the customer aware of the delay. I have yet to see the product - so my rating is solely based on speed of service.
Reply from Centercityprint
Thank you for taking the time to share your three-star review—we truly value your honest feedback. We’re sorry the three-week production and delivery timeline fell short of expectations, especially after you reviewed our estimated turnaround, and that we didn’t reach out proactively about the printer issues. As a small print shop, we do our best to manage these realities, but you’re absolutely right that better communication is key to keeping customers informed. We’re committed to improving our update process to prevent this in the future. We look forward to the opportunity to make your next experience smoother and more reliable at Center City Print.