I have ordered 2 products from Infraredi - the body wrap and the panel. I use both on a regular basis and they are fantastic. As a cancer patient I wanted to do everything I could to help myself heal and discovered the benefits of Infrared light therapy. The scars from surgery have healed so well and quickly, I believe that is down to the Infrared light therapy. I use daily as you need to be consistent. I have also noticed increased energy levels and less pain. I had an issue with the body wrap, think it was a loose connection. I reached out to the customer service team and received a very prompt response. I sent a video of the issue and a new body wrap was posted out more or less straight away. So the customer service is fantastic in my experience. I highly recommend the products and Infraredi as a company