Avoid Roadsurfer USA
Avoid Roadsurfer USA — cancelled my booking 36 hours before pickup.
I booked months in advance and arrived in Denver to find my camper van cancelled at the last minute. The onsite agent confirmed this has happened to several customers. (Online reviews confirm as much)
No alternative was offered, no real support provided — just “read our terms and conditions.” My entire trip was jeopardized, and my €1,800 deposit had been held since March.
After escalation, customer service still refused to move a vehicle from an other depot or even for me to go to another depot to collect a vehicle to fulfil the booking.
This company promotes “adventure freedom,” but leaves people stranded. Think twice before trusting Roadsurfer USA or Roadsurfer Europe — especially for long-distance travel.
Reply from roadsurfer
Dear Mark,
Thank you for your feedback.
We operate with structured booking and service processes across all locations, supported by clear rental conditions that apply equally to all customers. In rare cases where operational changes become necessary, we act within the framework of our policies and the logistical possibilities available at the time.
There are also situations and external factors that fall outside of our direct control. In such cases, we do our best to respond within the limits of what's possible and to support customers based on the circumstances.
Our team remains committed to delivering a reliable and consistent travel experience, and many customers successfully complete their journeys with roadsurfer across the U.S. and Europe.
Thank you for sharing your impressions.
Best regards from your roadsurfer team 🚎