Ria cancelled a time sensitive transfer after telling me everything was ok to go through. I had to track them down to find out what was going on. They told me it would be on a short hold due to a fraud alert for the whole country of Indonesia. Waited the several days they said it would take. Nothing heard from them. More calls to find out what was going on. No notification to me that they had unilaterally cancelled my transfer even after I chased them down previously and was told it was only a delay.
5 transfers back and forwards over 50 minutes because compliance and customer service do not share basic information like store locations. Conflicting information between retail reps, customer service and compliance departments. I asked for the cancellation to be reversed but kept getting a broken record response that there was no way to do that. They would not transfer me to anyone else with technical information. Very frustrating, uncoordinated company to deal with.
Now I must go back to a store pick up the refund. No apologies, no attempt to make things easier, no compensation for lost time. DO NOT TRUST THIS COMPANY WITH IMPORTANT TRANSACTIONS-or any transactions, they will just waste your time.