Incompetent and Untrustworthy part 2
October 8: 3 months and still waiting for them to release my money. Took their latest advice to open a new account with a different bank because of a Prudential glitch at their end. A few days after telling Charlie the new routing and account details, Charlie phones again to tell me they need me to mail proof of my account and that the money can't be sent. I am about to do so, but I expect M&G/Prudential to come out with another excuse to hang on to my savings. Also, this past week, 3 of their letters they claimed to have sent all arrived on the same day, even though letterhead said they were written months ago. PRUDENTIAL LETTER MENTIONED ME SEEKING HELP FROM BRADFORD AND BINGLEY IF NEEDED. HEY PRUDENTIAL/M&G, BRADFORD AND BINGLEY CLOSED SHOP YEARS AGO!!! This is the level you're dealing with.