This is, without fear of contradiction, the worst Company I have ever had the misfortune to encounter.

I had to write an English exam for Home Office UK. I had a deadline and this has now passed, due to the Customer (dis)Service being unable to assist in explaining a review process, ignoranuses. No manager available. Assume they are hiding in a cupboard somewhere. Also, no Head Office type telephone number. Huge amount of online information that has made it impossible to find anyone in authority.
Perhaps this works for the companies that contract their services, but certainly not for the users.
Clearly, they do not care. They should be mortified at the overall score they have received. Stay away, if you can.