Sign up to a deal on 24/09/25
Sign up to a deal on 24/09/25. Was told I would get by box on Saturday 27/09/25 which did not arrive until Wednesday 1/10/25. Received only to find could not connect to Internet and have to have engineer come on Monday 6/10/25 between 8am and 1pm. Just found out this was not booked out by Virgin and now have to wait till Tuesday 7/10/25 from 1pm onwards.
Reply from Virgin Media
Hello Carolina,
Thank you so much for your review. We're sorry to hear you feel that way about us. We also have a variety of ways to contact us for help or support and we've listed a few below for you.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
Forums: https://virg.in/VMforums