Careless Service
I had ordered a Ferrari sunglasses, value was more than £200.
But I received the item with a damage leg, one leg was bent!!! Staff need to check the items proper and professionally before the delivery!!!
I had to sent abroad and had no time to return and replace, I advised my friend that go to the options and get it fixed.
Extremely Disappointed!
Gohar
Reply from John Lewis
Hi there, thanks for sharing your experience, and I’m truly sorry to hear about the condition in which your Ferrari sunglasses arrived. This isn’t the level of quality or service we aim to provide, and I completely understand your frustration, especially given the circumstances.
We’ll take your feedback seriously and ensure our team reviews and improves the inspection process before dispatching items. We appreciate you bringing this to our attention, and we hope you'll shop with us again soon. ^Neil