I wish I had read these reviews before entering into this awful experience with the so-called “Care by Volvo”. A real misnomer of ever there was one. They are insulting and disrespectful. After paying a fortune for all inclusive “service”, as soon as you need something you are on your own. A non fault simple insurance claim? Fobbed off to a shady car hire company (Kindertons) who will not fix the car but will attempt to fleece you for thousands on a hire car (not a courtesy car - read contract very carefully and do not sign!) Then when you hand the car back they will fleece you again on “sub standard” repairs even though they did the repairs at their own “approved” body shop. How can a seemingly trusted brand be so shockingly terrible? Very stressful dealing with this soulless company.