Horrendous! Was supposed to arrive within 2 weeks. I am now going on 4 weeks (I don't even need the item anymore because the event passed!). Numerous emails - no response! It isn't even shipped. Spent an insane amount of time on hold and can't get through to customer service. Once I did, the rep told me she's the only customer service rep and overwhelmed with calls. Still no resolution. Please do not order from them! Filing a complaint with my credit card company...nothing but a hassle.