I would draw Wayfair's attention to the Accessibility Act 2010:

Delivery companies and the accessibility act of 2010

Delivery companies are required to comply with the Equality Act 2010, which mandates that they make reasonable adjustments to their services to ensure accessibility for disabled customers. This includes providing accessible return methods and ensuring that their return processes accommodate the needs of disabled individuals.

Retailers and delivery companies have been urged to improve their services to make shopping easier for disabled customers, as many face challenges when trying to return items due to lack of accessible return methods.

The Act provides a legal framework to protect individuals from discrimination and ensure that all customers, including those with disabilities, have equal access to goods and services.