China Company.
I spent £90 on 3 pairs of shorts. I ordered the wrong size. No problem I thought, they are based in the UK as per their website. No they are not. I have spent a week trying to return and receive a refund. They kept offering me a 20% discount off my next order. When I insisted on returning the items, they gave me an address in China. Don't waste your time. They probably have a local address depending on the country where you are. I have learnt that lesson!!
Reply from Worldnorse
Dear Chris,
We are truly sorry to hear about the frustrating experience you’ve had with your return request.
We understand your disappointment upon realizing the discrepancy with our location information and the trouble you’ve encountered while seeking a refund. Please know we take your feedback very seriously, as it helps us identify and fix critical gaps in our service.
Our customer service team has sent you an email regarding this matter. Could you please check your inbox (including the spam folder) when you have a moment? We’d like to address your concerns thoroughly and work toward a resolution.
Thank you for bringing this to our attention, and we hope to have the opportunity to make this right.