Appears to be nontransparent about…
Appears to be nontransparent about charges. My 93-year old mother discovered two unauthorized charges from these people totaling $512.98 after responding to a single offer of a much lower price. One was on the 7th and one on the 9th. Curiously two other similar companies which she never contacted also used her card number to add charges on the 9th and a couple of days later. We were able to dispute them all but had I not been visiting she might not have noticed this. Great caution should be used in checking credit card billing if dealing with Brownstone Research.
Reply from Brownstone Research
Dear Keeper,
We sincerely apologize for the inconvenience and frustration this situation has caused. We’d be happy to look into those charges and provide clarification.
At this time, we’re unable to locate an account using the username alone. We’ve requested additional contact information to help us investigate further. For quicker assistance, we kindly ask that you give us a call at (888) 493-3156 or by email at memberservices@brownstoneresearch.com so we can gather the necessary details and look into this thoroughly.
We understand how concerning unexpected charges can be—especially when they appear unclear or nontransparent. Your feedback is important, and we take these matters seriously.
Thank you for bringing this to our attention.
Best regards,
Customer Success Team