My mother passed away on the 20th April. Informed Pru. The wrote to tell me how to claim and a form to fill on bank details. I followed their instructions. 2 months later they told me they could not release the funds as I now had to obtain probate. Got probate and they sent a cheque to my solicitor. They said they made a mistake as they did have my bank details. Had to wait 15 for cancellation of cheque. After 20 days I called and they said I. The process of making bank transfer to me. Then yesterday my solicitor informed me
They have received a cheque again. Cannot believe how useless Pru are. Made a complaint and have to wait 8 weeks for a reply. Still no funds received.