Thank you Charlotte…
After being disconnected with Charlotte on a live chat, she then emailed me. After checking my return and finding out the issue, she explained what had happened and has processed my refund.
I’m very pleased.
September 24, 2025
Unprompted review
Reply from Sweaty Betty
Hi,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from Charlotte on Live Chat, and that they were able to resolve your query promptly and efficiently for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care