Purchased a S1 and it arrived fast and…
Purchased a S1 and it arrived fast and well packaged. Came with a range of sample materials and setup was quite easy.
Printed a pencil box as using the included material and it was a pain less experience. Disappointing that not safety glasses that meet Australian standards are included, but that’s a nitpick.
Unfortunately the second time I went to use the device, it’s broken. I get an Error code M222 S22 and it won’t do anything.
Followed the user guide and raise a ticket but of course support isn’t Australia time. Expensive paper weight atm.
Reply from xtool.com
Dear Adrian
Hope this email finds you well.
First and foremost, please accept our sincere apology for the inconvenience caused by the previous machine issue. We fully understand how such disruptions might have affected your work and plans, and we feel truly sorry for any frustration it brought you.
We are delighted to hear that the replacement machine we sent to you is now operating well.
Moreover, we want to express our heartfelt thanks for your willingness to give us another chance. Your trust and understanding mean a lot to us, and we deeply value the opportunity to continue supporting your creative or work needs.
Moving forward, if you encounter any questions, concerns, or issues with the machine in the future, please do not hesitate to reach out to our support team. We will be more than happy to assist you promptly and provide the necessary help to resolve any problems.
Thank you again for your patience and trust in xTool.
Best regards,