Ordered cake for my 32 year old son because I was abroad on holiday when his birthday was. I clearly informed them that I would not be in the country at the time of delivery. The cake was left on my sons door step. However looked nice and they defrosted as instructions for the next day. On return from holiday my mother said the cake had to be put in the bin. It tasted awful and no one could eat it. Contacted them immediately to be told as it was more than 48 hours from receipt I had no compensation. They knew I was away and my adult children could not have complained on my behalf. Will not be using again, shame as have had some lovely cakes when their store was here