I booked a property via Belvilla (Booking ID: 1LTHGVW4) in February 2024 for a large group, and the listing at the time clearly showed 8 bedrooms and 6 bathrooms. I even double-checked by email and got a confirmation from Belvilla that the details were correct.

On the day of check-in (June 22), the owner himself called and informed me that there was a mistake on Belvilla’s website, and that the apartment only had 4 bedrooms and 3 bathrooms. He directly told me to find another place because the property wouldn’t fit our group, and that they would cancel the booking due to this error.

I had no option but to book another apartment last-minute, which of course was much more expensive than my original booking — since I had made that booking four months in advance.

Since then, I’ve been contacting Belvilla nonstop for over 3 months. I’ve sent all evidence — screenshots of the listing, confirmation emails, even the host’s messages. Every time I contact them, they say the same thing: “Your case is under review with management, please wait”. It's now been more than 7 weeks since they said the issue will be resolved within 3–4 weeks, and still no refund, no compensation, no resolution.

⚠️ WARNING: Based on my experience, I strongly advise travelers to stay away from Belvilla. There is no guarantee that your rights as a guest will be protected, even if you have proof. Customer service is slow, repetitive, and ultimately unhelpful. If anything goes wrong, you may be left on your own — with no refund, no help, and no accountability.

This was one of the worst travel service experiences I’ve ever had. Do not risk your trip or your money with this platform.