Review of Sovereign


Rated 1 out of 5 stars

They only care about Profit,and not their Tenants.

The contact centre staff was not interested in helping. As I had a water leak issue from a neighbours property, but it did cause damage to my property.No workman ever came back to give myself a update when the neighbours issue was repaired. As no one was interested in the damage that it caused to my home. No one could be bothered to read any shift notes, not even the property team could even be bothered to reply back .Not even Within their 10 day time frame, that they set themselves. They all hid behind the GDPR excuse. It was Only when I said I was going to write to Mark Washer,CEO.To inform himself about the issue.(Which I have done before, and will easily do it again) That they then arranged for the damage in my home to be repaired. A poor Lack of communcation.They are only interested in their Salaries and bonuses, and not for the very tenants that they are here to serve.

September 9, 2025
Unprompted review
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