First time using this site. I was stupid enough to ignore the reviews. I deposited £200 and won £2,000, which was lovely. I withdrew the £2,000 and decided to speak to an agent via online chat to ask about withdrawal timeframes.

The agent said he would take a look, but he instantly blocked my account with no explanation. I wasn’t able to log in, as my account was suspended. Eventually, I tried to speak to a second agent, but they were extremely unhelpful. They warned me that I might have to send some documents, which can form part of the verification process. This wasn’t an issue, so I sent the documents immediately.

Three weeks later, I still had not received my withdrawal. Every agent I spoke to said the verification process wasn’t complete, which meant I was unable to withdraw.

After just over three weeks, I was finally paid out, but my accounts across all the sites BetMGM owns are now blocked. They claim I somehow broke the rules. If breaking the rules means winning and deciding to withdraw, then I’ll never gamble again.

Please, please, please find a better online casino—Slots Temple is very genuine. Returns are healthy, and withdrawal times are incredible. Please don’t let BetMGM take your money.

Thanks for the speedy reply. But I’m not interested in speaking with you internally. People work hard and enjoy spending money on your site and this is how you behave. It’s appalling.