They are the worst service ever
They are the worst service ever. If you cancel they still charge you and you can only cancel via email. They won’t refund you and ask you to cancel any open dispute before they can refund you so their service rating does not drop. Their response time is extremely slow as well
Reply from VeePN
Hi!
We’re very sorry to hear about your negative experience. Please know that it’s never our intention to cause frustration. Subscription management and refunds are handled according to our Terms of Service, and in some cases, open disputes do limit our ability to process refunds directly.
That said, your feedback about cancellation and response time is very important, and we’re reviewing it carefully to improve the process and ensure it’s clearer and faster for our users in the future.
If you’re still experiencing issues, please reach out to us at support@veepn.com with your account details, and we’ll do our best to assist you promptly.
Best regards, Amy, VeePN Support Team.