Will never order again. My birthday cake arrived with topping all missing and stuck to top of box and the side of cake all stuck to the box. Couldn't use for birthday party and lighting candles etc so husband had to go out and buy another cake on the day. I would post pics for people to see but can't on here. We contacted them to and went in store to see if we could return and all they would offer is 15 pound voucher (this was for a 45 pound cake) so disappointed! We were planning on ordering one for my sons birthday in October however we will find somewhere else now. So disappointed with the lack of customer care. I provided proof with pictures/took cake into store and showed a picture of the courier holding the box the wrong way up..! If I was wanting to keep cake i would have understood offering a voucher more but I was asking to return as not fit for purpose there is no way they could sell a cake in store for 30 pound looking like this cake did!!