I used the bluefin towels at a resort in NH and I liked them so I googled them and found out they were local and the price was good for a set so I bought 2 on one of the bath towels there were a few brown stains that wouldn’t come out,totally understandable for white towels. So I called customer service spoke to a real human she was very polite and told me she would send out a replacement and it came the next day via FedEx. I was really surprised at how fast it was delivered. The towels are great very soft and durable and the company Boston Textiles is definitely a stand by their product operation. I will definitely buy from them again most likely for gifts for family because I have no doubt my towels will last for years.