I sincerely apologise that only one of the two items you ordered was delivered. This was due to a pick and pack error on our side, and I’m very sorry for the inconvenience this has caused you.

You mentioned sending us two emails but not receiving a reply — could you please let me know which email address you sent them to? For future reference, all customer service queries should be sent to admin@amar.co.uk
, where they are monitored closely.

We will ensure that your remaining unit is posted out ASAP.