Worst customer experience in 30 years from Australias biggest airline you should be ashamed.
We just returned from Heathrow to Brisbane on the 10 sep
We had mechanical failure in the A380 on the tarmac on the evening of the 9th .
Was returned to a bay and was assessed while waiting 2 hours in our seats with no aircon?
Finally offloaded and told to wait another 30 min this was 11.30 pm
We was given nuts , chips and crackers with water..
finally at midnight was told that the plane would not fly and would go at 3pm next day .
Then it got worse !!
Sorry no hotels we can’t find any but will reimburse your costs within a week keep receipts.. please collect luggage and leave !

So we were high and dry family’s ,economy and first class passengers wow great PR Qantas.
We all were stunned and wandered to get what we could I ended in a pub not fit for a dog which took my money and was closed when I arrived but finally woke them up and got a bed full of bugs .
Next morning I get a sorry we didn’t meet your expectations email REALLY!
Then you are on tonight’s flight at 9 pm wow what do I do for the next 10 hours.

Went to the customer officer in charge at Heathrow not even a proper desk 1 African woman standing in the middle of the room in charge with little English (I’m not racist but gee limited English)
Finally after really complaining she said oh I can give u a day room at the Hilton .
So we wandered across to the room and had breakfast and a shower.
But Qantas did not send a email telling all guests on that plane about the day room how bad is that .
We arrived back at Heathrow at 7pm to check in oh sorry you can’t have your aisle seat you paid for so stuck in the middle again. With bladder jssues .
Finally got home after a very stressful experience.
I do understand things break but the customer service was the worst I have ever experienced in 30 years of travel
Never again Qantas