Hi William, thank you for sharing your honest feedback with us. We understand how challenging it can feel when certain features or bonuses don’t appear as often as you’d hope. Please know that all outcomes are determined by certified random number generators (RNGs), which ensures every spin is completely random and fair. We value your input and will share it with our team as we continue working to enhance the overall player experience. Wishing you better luck and more enjoyable spins ahead. 🍀