Hi,

We sincerely apologize for the experience you’ve had — this is not the standard we aim to deliver.

Receiving a broken glass screen protector instead of the 2 cases you ordered is completely unacceptable. We understand how frustrating it must be, especially after a 15-day wait and no response from our side.

Please allow us to make this right:

🚨 What to Do Now:

Email us directly at contact@thepixelcase.com
with your order number and photos of what you received.

We will immediately review your case and send you a replacement or full refund — your choice.

We take full responsibility for this mix-up and are currently investigating how this error occurred in our logistics system. Your feedback is incredibly valuable, and we are using it to improve both our fulfillment and response times.

Thank you for your patience, and again, we are truly sorry for the inconvenience caused.

Warm regards,
Madison Reed
Customer Support Manager — The Pixel Case