The open communication was superb! being able to talk about the process for my Ray-Ban Meta lenses was super easy. My optometrist's employees told me that there was no 3rd party shop that makes lenses and the extra discontinued pair I bought would be no use to me. I am friends with the lady who handles the repairs and glasses ordering. I ordered them anyway through VR Waves, and when they came in, I went over and showed her the lenses. She tested the prescription on them, and they are a perfect match to my prescription. she did believe me on that you can pop out the lenses due to the ray-ban rep telling her that the lenses are built into the frames. she had me pop the lenses out and I showed her the install video and, she popped them in for me. I plan on getting lenses for my VRs that I have. IF YOU ARE THINKING ABOUT BUYING THEM DO IT, YOU WILL NOT BE DISAPOINTED!