Used AVIS for the first time at Malpensa, Italy. I’m always a bit apprehensive about using car hire companies for the first time as I have been stung before (BTW never use Goldcar!). Pleasantly surprised, no issues whatsoever. Veronica on the desk was fantastic. Our flight was delayed, but they emailed me not to worry and they would keep our booking and have the car available until 2:00am, not that was necessary. Car pick up was really easy and again no issues on return. Happy customer.