I’m incredibly disappointed with Nokia and will not be using their products again. I reported a serious fault with my Nokia phone — it shuts down and restarts every time I press any button except the number 1. This makes the phone virtually unusable for basic tasks like dialing, texting, or even navigating the menu.

I contacted Nokia support expecting some level of accountability and assistance. Instead, I’ve been stuck in a frustrating back-and-forth where they repeatedly ask for unnecessary or irrelevant information. It’s clear they’re dragging the process out instead of working toward a resolution.

What should’ve been a straightforward warranty issue has turned into an exhausting experience. It feels like they’re just stalling, hoping I’ll give up — and honestly, I’m now at that point.

Nokia’s lack of urgency, unhelpful support, and failure to stand behind their product has completely ruined any trust I had in the brand. Based on this experience, I will never purchase a Nokia device again, and I strongly advise others to think twice before doing so.