Hi Simon,

Thank you for sharing your feedback, and we are sorry to hear about your recent experience with Gummy Giga Match. We understand how frustrating it can be when you're not seeing the results you were hoping for—especially after a long session of play.

We assure you that the operation of our games involves no human interference with the random number generator that powers the result, hence, results are unpredictable. It uses a specific algorithm that is in line with the industry standard and in no way linked to the play patterns of players. 
 
Our games come in a range of volatility (between low and high). Low volatility means that the game has a higher frequency of winning rounds with lower amounts, while high volatility games have less frequent winning rounds with higher amounts of winnings. Nevertheless, we all know that slot games are a combination of luck and game volatility. At the end of the day, not all spins are a guaranteed win. 
 
As they say, you win some you lose some. We never know when luck will smile upon us. But we assure you that here we are committed to ensuring that our games are fair and fun. I’m sorry if the results of the games didn’t meet your expectations, however, I’m sure you’ll have a stroke of good luck when you least expect it.

If you ever need help navigating our game library or are looking for suggestions on something new to try, we’re always here to assist.

Wishing you better luck in your next session, and thank you again for taking the time to reach out.

- The MegaBonanza Team