I have never experience such a delay with a company processing a refund. Once they receive your returned item they take 14 business days to check in your return. Only then do they start the process of your refund. After 19 days of receiving confirmation that they received my return, I have heard nothing and not received a refund. Having followed up with them via chat and also telephone they are still unable to tell me when my refund will be processed and only that my enquiry has been sent to the relevant team for manual processing. Very poor customer service, I would not recommend unless you are sure you will be keeping the items you order online.