Whoever was responsible for introducing this system should be publicly named and ridiculed! (Bring back the stocks!). My wife was requested by her GP Surgery to get a blood test. In order to do this, she needed to register with Swiftqueue. A painful process that involved several attempts and several trips to the receptionists at her GP Surgery. On each attempt to register, you first "book an appointment" for a blood test. However, after finally getting registered, no confirmation of the appointment is received. One month has now passed and she still has no blood test appointment confirmed. It was much simpler when you could call the hospital / clinic directly to book an appointment (even if it meant hanging on the phone for ages). We now have to go through a middleman (no doubt very expensive) - Swiftqueue - that appears to be worse than useless.
It should NOT be this difficult to book a blood test!