the final product I received was far below expectations.



Here are the specific issues:



Football decorations – The small chocolate footballs on my cake are completely different from the ones shown online. The advertised design had neat, clear football patterns, while mine looks inconsistent and poorly finished.
Lettering quality – The writing style on my cake is absolutely unacceptable. It looks messy and unprofessional, more like it was done by a beginner or even a child, which is not at all what was shown in the example.
Overall appearance – The cake I received looks cheap and rushed compared to the smooth, polished, professional look in your advertised photo. The lettering placement and general finish do not resemble the standard shown.