Hi Simon! Thank you for taking the time to share your feedback. We can guarantee that all reviews posted here are valid and legit from our players. I’m sorry to hear about your recent experience and the frustration you’ve felt with gameplay and redemptions. Please know that our games operate on independently tested RNG systems to ensure fair outcomes for all players, though we completely understand it can feel discouraging when wins don’t come as often as hoped. We truly value your perspective and will make sure your concerns are passed along to the appropriate team. If you’d like us to review your account in more detail, please don’t hesitate to reach out through our Help Center so we can assist further.