Good Day Pauline, Sorry to hear there has been a delay in your order being delivered to you. Please do email us, contact@scoresmatter.co.uk We can then confirm the delivery address with you, provide you the tracking details and send a replacement if needed. As all of this requires your personal information, its best we speak over email and not over Trustpilot comments. Once you have received your order and/or replacement, please do feel free to update your review. Looking forward to hearing from you. Kind Regards. ScoresMatter