I ordered a cake from Patisserie Valerie for a special occasion. It arrived damaged and completely unfit to serve. This isn’t the first bad experience either – on a previous order, the cake never turned up.
Customer service was frustrating. They kept asking for more photos, then offered me either a replacement the next day (pointless when the cake was for that day) or a voucher (which just ties up my money). In the end they said they’d only refund 50%, claiming the damage was “proportionate”. But half a cake isn’t usable.

I even offered to return it so they could see the damage themselves, but they refused. Under consumer law, goods should arrive in good condition – this clearly didn’t.

Overall, really poor experience. I won’t be ordering again. If you’re thinking of buying for a special occasion, I’d strongly suggest looking elsewhere — it’s not worth the risk.