I returned an item back on 9th July
I returned an item back on 9th July, it’s now 1st September and I still haven't had my refund. I tried to speak to the company on the whatsapp number provided but it’s just a bot and they have not responded. There is no email address and I’ve had to resort to a written letter to their registered office to try and get my money back. I will never shop with this company again
Reply from Nastygal
Hi Rhian,
Thank you for taking the time to leave a review. I can see that you have been in touch with our customer services team, who have advised the refund has been issued to the gift voucher method you selected upon return on 22nd and 24th August. Please check your junk or spam folder, as they may have dropped in there instead of your inbox.
Whilst we do utilise AI to resolve simpler queries, you can request to speak to an agent at any point in the conversation, and the system will transfer you to the next available advisor. If you have any further queries regarding the order or refund, please reach out to our customer services team using one of the methods in the link below, and they will be happy to help get this resolved for you.
https://www.nastygal.co.uk/pages/informational/contact-us
Take care
- NG x