I ordered a two cakes for my daughter’s birthday party. One cake had clearly been dropped in transit.

The cake was a mess and couldn’t be used leaving me scrabbling around trying to secure a cake last minute - I ended up having to use a supermarket cake which was not what I had wanted.

Emailed the company but only offered a £15 voucher for Patisserie Valerie off purchases made within a year. This is not reasonable compensation.

I am now severely out of pocket both in time and money and disgusted with their customer service. When you buy from them, it’s because you want a beautiful cake.

Do not trust them with your special occasion.