I purchased a Nuface red light attachment for my NuFace unit online, direct from NuFace. Evidently, my NuFace is an older model and the attachment did not fit. I immediately returned and saw that on August 2nd, they received the attachment in it's original packaging. I received the email from the company saying it was received and to expect credit within 10-14 days. It is September 1st today and still no refund. I did respond to their email that said it was received and would be credited, however, no response. I reached out again last week with still yet, no response. In the meantime, my inbox is bombarded almost daily with marketing/junk emails! I would suggest not purchasing from this company since they do not have a customer service department where you can actually speak with a human!